FAQ

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Issues with payment – April 2021

A couple of reports suggest that there have been glitches on the payment screen when trying to enter payment details.

If you are unable to apply your card details in the box seen below, try coming out of the website altogether and restarting your order. This may clear the issue.

If this continues to be an issue, or there are any other issues with payments, please email us at [email protected] and we will get back to you the same day to help you with your order.


What types of Payments do you accept?

We effectively have 3 payment options.

PayPal—A safe, well trusted option to pay for your goods with or without having a Paypal account.

Credit or Debit card—Directly through the site, you can securely checkout without hassle.

Cheque—Send a letter detailing what you want, along with a cheque for the order amount and we will post them out to you. (cheques payable to ‘Gemma Nesbitt’, to be posted to Gemma Nesbitt, 150 Hoole Road Chester, CH23NX)


I have a problem with my payment on your website. Can you help?

From time to time, some payments fail. Whether it is due to the customers card, PayPal log in issues or even website glitches. If this occurs, please email us at [email protected]

Tell us details of the issue, your name, phone number, address and what your order was… We will look into your problem, check whether payment has been taken and get in contact with you within the day.


I think my payment was wrong or I have accidentally made two orders. Can you help?

Yes. Please email us your order numbers and we will ensure you only pay for what you want.

Please email us at [email protected]


Other Payment Issues

If there are any other payment issues that are not described here, again please contact us at [email protected] describing your issue as best you can. We will prioritise payment concerns over any other enquiry.

MAKING AN ORDER

I am trying to make an order, but I am having problems with the check out on your website. Can you help?

If there are any issues making an order, please email us at [email protected] detailing the issue as best you can. We will get in touch as soon as possible, to ensure you complete your order successfully.

Please let us know your name and phone number, in case we need to contact you.


I am wanting to log into my account, but I can’t. Can you help?

If you are an account holder and are struggling to access your account, please email us at [email protected] detailing with your name, and address and we will look to rest your password and reinstate your access.


Trade Supplier? .. Or do you only supply to the public?

Our product is a ideal for nurseries or garden centres who supply filled hanging baskets to the public. If you wish to here more about trade supply, please email us at [email protected] with your enquiry.


ABOUT MY ORDER

Can I have a Receipt? I have made an order, but no confirmation has been sent to me.

Every order should have a receipt emailed to the email address you have given when making the order. Sometimes you may find that this email has gone to your ‘Junk’ or ‘Spam’ folder, so please check these.

If you still don’t have a receipt, please email us [email protected]


Where are my items?

We dispatch all orders within 24 hours. We use first class Royal Mail postage service, which should arrive within 1-2 working days. So, you should receive your goods within 2-3 days.

Please bear in mind that the Pandemic may delay things from time to time, but if you haven’t received your items within a week. Please email us your name and order number and we will try and resolve the issue. [email protected]


Can I change or cancel my order?

Please contact us as soon as you can, if you wish to change your order. We want you to get exactly what you want and will do what we can to make that happen. [email protected]


Can I return my items?

Yes we offer a no quibble guarantee. So, if you are unhappy with the items, send them back within the month and you will be refunded for your full order value once we receive them. Please use a delivery service that records this postage, as we can only refund for good we get back.


Liner Sizes

There are likely to be a number of questions on the size of liner you require for your container. Hopefully the information below will give you the detail you require.

Hanging Baskets

Standard Sized Baskets (up to 16” Diameter)

No matter the shape of your basket, we can provide lining material to cover it. Our standard pack of 3 liners comes in square sheets of 80cm x 80cm. This should cover any type of hanging basket up to 16” diameter.

You can check that material is sufficient yourself, by measuring the inside profile of the basket, going along the inside form, from one side to another.

If the total is 70cm or less that the standard pack of liners will cover your baskets.


Larger Sized Baskets (18” Diameter and over)

If the you basket is 18” or larger, or the Inside Profile Measurement of your hanging baskets are larger than 70cm, then you will need a ‘Special’ cut or a Large container Liner. This pack will provide you with lining material and instructions to cover any basket up to 36” wide. (This pack also covers large Planters and troughs.)


Planters, Window Boxers, Mangers, Troughs

Freestanding or wall mounted planters can come in all different shapes and sizes, so it can be particularly tricky to get a suitable liner. Our solution is the Universal Liner, which covers all these types of planters up to 42 inch long and 16 inch wide. This Standard Liner is a 80cm x 160cm rectangular piece of material.

However, if you are concerned that this liner may not cover your container, then take the measurements as seen above.

If your measured lengths are less than 70cm in width and less than 140cm in length, then the Universal Liner will be adequate for your container.


Larger Containers

If your Container’s internal Profile Measurements are more than 70cm in width, or more than 140cm in length direction, then we can provide you with a Large Container Pack.

The Large Container liner pack contains two pieces of material which you overlap in order to cover either a very long container, or a very wide container. With two pieces overlapping by 100mm.

In this pack we provide garden twine, which is used to securely fasten the liner in place and instructions of how to fit.

click HERE for online demo


3 Tier Containers or Similar

For containers like this, you will have to measure each basket part separately.

You may find that the top 2 containers are small enough to line with a standard liner, but the bottom container will need a larger liner. Therefore, you will need to order 1 x ‘pack of 3 liners’, plus 1 x ‘Large Container Liner’

UK Postage

How long does delivery take?

We want to get your goods to you as soon as possible. We ensure that your order is packed up and in the post within 24 hours.

The UK postage service we use is Royal Mail 1st Class. Like all businesses, coronavirus may have a negative impact on some parcels getting delivered on time, but the guideline for this service is one to two days.

So, you could have your goods within 3 days from when you ordered. However, please be patient and consider that there may be some postal service delays.


Where is My Order?

If you have not received your goods, there may be numerous reasons.

1—Did your order or payment go through successfully?

· Check your emails to ensure you receipt has come through (sometimes this will be in your spam or junk folder)

· If paying by PayPal, you may need to check your payment was made.

2— Has there been enough time for delivery?

· Delivery should occur within 3 days, but some postal delays should have occurred. If it hasn’t arrived within 7 working days, please contact us. Please email us [email protected] Let us know your name, address, and phone number and we will be in touch to resolve this issue.

3—Has it been received by neighbours or your postal depot?

· The postman should leave a card, but these can be misplaced. A call to your depot may confirm that your delivery is with them. Still no where to be found?  Please email us [email protected] Let us know your name, address, and phone number and we will be in touch to resolve this issue.

4—Can I choose a postal service?

Royal Mail is our chosen Postal Service for UK deliveries. If for some reason this is not an option for your address, please email us you details and we can try and arrange an alternative provider. [email protected]


Do you Send Goods to Outside of the UK?

Our primary market is within the UK, but we can sell to Europe or the rest of the world. Please email us your enquiry to [email protected] and we will let you know the costs of delivery and likely postal times.


I have another Question on Delivery. Can you help?

Please email us your enquiry to [email protected] and we will get back to you as soon as we can.

Hanging Basket Liners Query…

Is the Amateurs Answer Lining Material Too Thin to Line a Basket?

A small number of our newer customers have asked this question. It is no surprise really.

We just have to consider what people have been used to and we completely understand their concern.

Prior to using our liners, people have worked with Moss, Coco coir, Thick fabric material etc. So, going from these thicker type liners to our liner is quite a difference.

What you find with these alternative liners is because they are so thick, they take up most of the basket. This isn’t good, as the plants have little room to develop. There is less room for the compost that the plants to feed from.

Our liner offers the maximum amount of space, by being so thin. This allows the basket to contain much more fertile compost and allow the plant roots room to grow.

The concern is whether the liner will tear due to the weight of wet compost, especially in larger baskets where there are larger spaces between bars.

..We can assure you that the Amateurs Answer Lining System is up for this task! The strong fibre material is much tougher than it first appears. In our opinion this is the perfect material to line baskets and planters with, as it allows water through it (not to stagnate), but retains moisture very well.

It is strong enough to hold weight and not tear, but can also be cut to allow side planting.

Money Back Guarantee

We always want our customers to be happy with their choice of liners and completely understand the people who do not wish to take a chance on using something different. That is why we offer a money back guarantee. Just send the items back to us and when we receive them back we will give a full refund.

…However, we do try and convince people to give it a go. This material really is strong enough to line all kinds of containers and continue to do so in future seasons. Having worked with this material for many years, making thousands of baskets ourselves and selling many more thousands of liners to the public, we are very confident that you won’t be disappointed.


Are these roots coming through our basket?

You may notice, as we have, that you may seem the start of some white plant roots coming through the liner.

Don’t worry, they don’t go far! The plants are doing what comes natural to them and searching for a water source. Once they realise that there is no water to be had outside the basket, the roots stop growing and the plant concentrates its energy inside the container.

The plant will stay healthy and you won’t have scraggly roots hanging all around your basket!


How do I use the Amateur’s Answer Hanging Basket Liner?

To obtain the best results from your liners, please follow these instructions.

  • Using a large plant pot or small bucket (depending on the size of your basket). Place the plant pot on your working surface and, having removed the chains, place your empty basket, level, on the top.
  • Place one of the liners over your basket, ensuring the overhang is equal all round.
  • Using an old margarine tub or a piece of old polythene about 40cm. dia. Place this in the bottom of your basket to create a reservoir.
  • Fill to half way with good quality potting compost and check that the overhang is still equal at the rim. Adjust if necessary. Now mix in, slow release fertilizer (about 50gm) to the compost in the basket, then fill to the brim.
  • Pull gently on the liner to spread out any overlaps in the material. Doing this gives a neater appearance underneath, as you will see soon.
  • Take one of the rubber bands. Pushing the loose edge of the liner down, place the rubber band just over the edge of the rim, gripping the liner on the outside of the basket. Working in opposite directions, fit the band full circle, under the rim.
  • Using a sharp pair of scissors, trim the liner to about 7cm (2.75ins) around the perimeter of the basket.
  • On wrought iron baskets with a deep top rim, allow 75mm (3”) overlap when trimming the liner.
  • On Plantpac-Cookson plastic round rimmed baskets, the elastic band method is not required. Trim as shown on worksheet, carry out all planting and finally trim again close to the outer edge of the top rim before watering in.
  • Now return to the top of your basket. With one hand, draw back the compost from the perimeter of the basket towards the centre and bring the loose edge of the liner over the rim with the other hand. (Don’t pull too tightly or you may pull the rubber band over the edge.) Holding the loose edge against the bars on the inside of the basket with one hand, replace the compost to hold it in place. Carry on around the perimeter.

Your basket is now ready to plant up.


What plants do you suggest to make a perfect Hanging Basket?

There are many variations in hanging basket design but all can be filled using ‘The Amateur’s Answer’ lining system.

  • If you intend to use “Surfinia” petunias, only the top of the basket needs to be planted. These plants are so vigorous that they quickly blank out light to anything planted in the sides. Three “Surfinias” evenly spaced will give a terrific display.
  •  A Fuchsia, Geranium or non-stop Begonia for a centre piece would add to the display by giving some height. Other plants such as Bacopa, Brachycome, Diascia, Sanvitalia etc. could also be added to increase the effect and personalise your basket.
  • To be a little more adventurous and create a ‘Busy Lizzy Ball’ you will need to put plants in the side of your basket. It may be helpful to plan your planting before starting.
  • For the ‘Busy Lizzy’ ball you will need to plant 6 plants at two different levels in the side. Start by deciding on the starting point, a wide opening in the bars, low down. Place a marker (a coin perhaps) on the compost, directly above it. Then, looking at the top of the basket as a clock face, and the first marker as half past the hour, place another two markers at the ten to and ten past positions. Place a further three markers equally spaced between the first three and your marking off is complete.

Returning to the side again. With a pair of sharp scissors, make a slot about 4cm. long directly below your first marker and about one third of the way up. Using two fingers, make a cavity in the compost through the slot. Then, using plug or small cell grown plants, push one of the plants through the slot into the cavity. At the same time, from above, firm the compost onto the root ball with your other hand.

Repeat this procedure until all six plants at the lower level are in. Moving further up the side (about one third of the way down), plant another six plants, equally spaced between the lower ones, firming the compost onto the root balls as you go. The side planting is now complete.

Moving now to the top of the basket, insert a plant at each of the points originally marked with coins, (about 25mms/1”)   which should be, again, equally spaced between the top row of side plants. When these are firmed in, place one plant in the centre. Then another four, equally spaced between the centre piece and those around the perimeter.

  • Your basket is now complete. To get your basket off to a good start, water it well and using the same plant pot/bucket, stand it at floor level in a frost free place (preferably a heated glasshouse) for a week or two, before hanging out. Try to water your basket at least once a day. On hot windy days it may be necessary to water more than once.
  • You cannot over-water your basket when using “The Amateurs Answer” as excess water will seep through it. Standing water would stagnate and poison your plants if your basket did not drain freely.

What is the maximum size hanging basket for this liner?

Our Amateurs Answer Hanging Basket Lining system (pack of 3) fits baskets up to 16” in diameter.

We recommend using gardening twine instead of the elastic bands supplied if you have a large 16” basket.

Our Amateurs Answer Universal Trough and Planter Liners fits troughs measuring up to 48 inches (122 cm).

For any baskets that exceed these sizes we do make a ‘Special Liner’ to suit you requirements. Please contact us for any information.


What is the maximum size hanging basket for this liner?

Our Amateurs Answer Hanging Basket Lining system (pack of 3) fits baskets up to 16” in diameter.

We recommend using gardening twine instead of the elastic bands supplied if you have a large 16” basket.

Our Amateurs Answer Universal Trough and Planter Liners fits troughs measuring up to 48 inches (122 cm).

For any baskets that exceed these sizes we do make a ‘Special Liner’ to suit you requirements. Please contact us for any information.


What’s the difference between your liner and a traditional moss or coco hanging basket liner?

There are so many alternative hanging basket liners on the market, to someone who hasn’t tried them all, it will seem confusing which one is the best to use.

The main differences between the Amateurs Answer basket liner and Moss or Coco liners are;

  • Cost – Amateurs Answer Liners are a lot cheaper to purchase.
  • Birds – The birds love the Moss liners and Coco liners for nesting, so tend to ruin the hanging baskets.  The birds are not remotely interested in the Amateurs Answer Liners.
  • Tidiness – Some of the Moss liners tend to look a little untidy.  The Amateurs Answer Liner gives a very neat finish to the hanging basket.
  • Re-usable – The Amateurs Answer liners can be used season after season.
  • Variation – The Amateurs Answer liners can be used to provide a number of different variation of hanging baskets.

Planters, Window Boxers, Mangers, Troughs

Freestanding or wall mounted planters can come in all different shapes and sizes, so it can be particularly tricky to get a suitable liner. Our solution is the Universal Liner, which covers all these types of planters up to 42 inch long and 16 inch wide. This Standard Liner is a 80cm x 160cm rectangular piece of material.

However, if you are concerned that this liner may not cover your container, then take the measurements as seen above.

If your measured lengths are less than 70cm in width and less than 140cm in length, then the Universal Liner will be adequate for your container.

Larger Containers

If your Container’s internal Profile Measurements are more than 70cm in width, or more than 140cm in length direction, then we can provide you with a Large Container Pack.

The Large Container liner pack contains two pieces of material which you overlap in order to cover either a very long container, or a very wide container. With two pieces overlapping by 100mm.

In this pack we provide garden twine, which is used to securely fasten the liner in place and instructions of how to fit.

click HERE for online demo

Do you sell any other products such as Slow Release Fertiliser or Wetting Agent?

We did use to sell these products, but unfortunately we no longer supply these. We have made a blog regarding what water systems may be helpful (click here to view it).

There is also a blog about how to look after your hanging basket, including slow release fertiliser (please click here to view it).