Issues with payment – April 2021
A couple of reports suggest that there have been glitches on the payment screen when trying to enter payment details.
If you are unable to apply your card details in the box seen below, try coming out of the website altogether and restarting your order. This may clear the issue.
If this continues to be an issue, or there are any other issues with payments, please email us at sales@hangingbasketliners.co.uk and we will get back to you the same day to help you with your order.
What types of Payments do you accept?
We effectively have 3 payment options.
PayPal—A safe, well trusted option to pay for your goods with or without having a Paypal account.
Credit or Debit card—Directly through the site, you can securely checkout without hassle.
Cheque—Send a letter detailing what you want, along with a cheque for the order amount and we will post them out to you. (cheques payable to ‘Gemma Nesbitt’, to be posted to Gemma Nesbitt, 150 Hoole Road Chester, CH23NX)
I have a problem with my payment on your website. Can you help?
From time to time, some payments fail. Whether it is due to the customers card, PayPal log in issues or even website glitches. If this occurs, please email us at sales@hangingbasketliners.co.uk
Tell us details of the issue, your name, phone number, address and what your order was… We will look into your problem, check whether payment has been taken and get in contact with you within the day.
I think my payment was wrong or I have accidentally made two orders. Can you help?
Yes. Please email us your order numbers and we will ensure you only pay for what you want.
Please email us at sales@hangingbasketliners.co.uk
Other Payment Issues
If there are any other payment issues that are not described here, again please contact us at sales@hangingbasketliners.co.uk describing your issue as best you can. We will prioritise payment concerns over any other enquiry.