MAKING AN ORDER
I am trying to make an order, but I am having problems with the check out on your website. Can you help?
If there are any issues making an order, please email us at sales@hangingbasketliners.co.uk detailing the issue as best you can. We will get in touch as soon as possible, to ensure you complete your order successfully.
Please let us know your name and phone number, in case we need to contact you.
I am wanting to log into my account, but I can’t. Can you help?
If you are an account holder and are struggling to access your account, please email us at sales@hangingbasketliners.co.uk detailing with your name, and address and we will look to rest your password and reinstate your access.
Trade Supplier? .. Or do you only supply to the public?
Our product is a ideal for nurseries or garden centres who supply filled hanging baskets to the public. If you wish to here more about trade supply, please email us at sales@hangingbasketliners.co.uk with your enquiry.
ABOUT MY ORDER
Can I have a Receipt? I have made an order, but no confirmation has been sent to me.
Every order should have a receipt emailed to the email address you have given when making the order. Sometimes you may find that this email has gone to your ‘Junk’ or ‘Spam’ folder, so please check these.
If you still don’t have a receipt, please email us sales@hangingbasketliners.co.uk
Where are my items?
We dispatch all orders within 24 hours. We use first class Royal Mail postage service, which should arrive within 1-2 working days. So, you should receive your goods within 2-3 days.
Please bear in mind that the Pandemic may delay things from time to time, but if you haven’t received your items within a week. Please email us your name and order number and we will try and resolve the issue. sales@hangingbasketliners.co.uk
Can I change or cancel my order?
Please contact us as soon as you can, if you wish to change your order. We want you to get exactly what you want and will do what we can to make that happen. sales@hangingbasketliners.co.uk
Can I return my items?
Yes we offer a no quibble guarantee. So, if you are unhappy with the items, send them back within the month and you will be refunded for your full order value once we receive them. Please use a delivery service that records this postage, as we can only refund for good we get back.